Help Center
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Frequently Asked Questions
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days delivery.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
Do you ship internationally?
Currently, we ship within the United States. International shipping will be available soon.
Are your products third-party tested?
Yes, all YLEMOS products undergo rigorous third-party testing for purity, potency, and safety.
What makes YLEMOS products different?
We use premium ingredients, advanced manufacturing processes, and maintain strict quality control standards.
Are your products suitable for vegans?
Many of our products are vegan-friendly. Check individual product pages for specific dietary information.
What is your return policy?
We offer a 30-day money-back guarantee on all products. Items must be in original condition.
How do I return a product?
Contact our support team to initiate a return. We'll provide a prepaid return label for your convenience.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your returned item.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for secure transactions.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all payment and personal information.
Can I change my payment method?
You can update your payment method in your account settings or during checkout.