Privacy Policy
We are committed to protecting your privacy and strictly comply with data protection regulations
Ylemos (hereinafter referred to as "we") deeply understands your concerns about privacy protection. This privacy policy details how we collect, use, store, and protect your personal information. We are committed to strictly complying with relevant laws and regulations and adopting industry-leading security measures to protect your privacy rights.
1.1 Information You Actively Provide
- Name, email, and phone number provided during account registration
- Shipping address and payment information provided when purchasing products
- Health conditions, nutritional needs, and other information provided during customer service consultations
- Opinions and suggestions provided when participating in surveys or feedback
1.2 Automatically Collected Information
- Device information: IP address, browser type, operating system
- Usage information: pages visited, time spent, click behavior
- Information collected through cookies and similar technologies
2.1 Service Provision
- Process your orders and payments
- Provide customer service and technical support
- Send necessary notifications such as order confirmations and shipping information
- Provide personalized product recommendations and health advice
2.2 Service Improvement
- Analyze website usage to optimize user experience
- Develop new products and services
- Conduct market research and data analysis
2.3 Marketing Promotion (with your consent)
- Send product information and promotional activity notifications
- Share health information and nutritional knowledge
- Invite participation in surveys or activities
3.1 Service Providers
We may share necessary information with trusted third-party service providers, including:
- Logistics and delivery companies (delivery information only)
- Payment processing institutions (payment information only)
- Cloud service providers (data storage and processing)
- Customer service system providers (customer support services)
3.2 Legal Requirements
In the following circumstances, we may need to disclose your information:
- Compliance with laws, regulations, or government requirements
- Protection of our legitimate rights and interests
- Prevention of fraud or security threats
Commitment: We will never sell, rent, or otherwise provide your personal information to third parties for marketing purposes.
Technical Protection
- • SSL/TLS encrypted transmission
- • Database encrypted storage
- • Firewall and intrusion detection
- • Regular security audits
Management Protection
- • Employee access control
- • Data access logging
- • Security training system
- • Emergency response mechanism
Access Rights
You have the right to know what personal information we have collected about you and how it is used.
Correction Rights
If you find errors in your personal information, you have the right to request corrections or supplements.
Deletion Rights
Under specific circumstances, you have the right to request deletion of your personal information.
Consent Withdrawal
You can withdraw consent for non-essential information processing at any time, such as marketing promotions.
How to Exercise Rights:You can contact us to exercise the above rights through:
- Email: privacy@ylemospure.com
- Customer Service: 400-888-9999
- Online Chat: Chat window in the bottom right corner of the website
6.1 Cookie Types
Essential Cookies
Ensure proper website functionality, cannot be disabled
Functional Cookies
Remember your preferences to enhance user experience
Analytics Cookies
Help us understand website usage and optimize services
Marketing Cookies
Used for personalized advertising (requires your consent)
6.2 Cookie Management
You can manage cookies through your browser settings, but please note that disabling certain cookies may affect website functionality.
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. For significant changes, we will notify you through the following methods:
- Post notices in prominent locations on the website
- Send notifications via email or SMS
- Display pop-up reminders when you next log in
Continued use of our services indicates your acceptance of the updated privacy policy.
Privacy Protection Officer
Email: privacy@ylemospure.com
Phone: 400-888-9999 ext. Privacy Department
Address: 88 Keyuan Road, Zhangjiang Hi-Tech Park, Pudong New Area, Shanghai
Response Time Commitment
• General inquiries: Reply within 24 hours
• Rights exercise requests: Process within 7 business days
• Emergency security issues: Immediate response