Returns & Exchanges Policy
We offer flexible return and exchange services for your peace of mind
Eligible for Returns
Quality Issues
- • Damaged or deteriorated products
- • Poor packaging seal
- • Expired products
- • Does not match description
Other Reasons
- • Not suitable for personal constitution
- • Doctor's recommendation to discontinue
- • Duplicate purchase
- • Simply not satisfied
Not Eligible for Returns
- • Products opened and used for more than 7 days (except quality issues)
- • Customized or personalized products
- • Beyond 30-day return period
- • Unable to provide proof of purchase
- • Products damaged by user
Submit Application
Log into your account and submit a return request, providing order number and reason
Review & Approval
We will review your application within 24 hours and send you a return label
Package & Ship
Pack the product in original packaging and ship using our prepaid return label
Refund Processing
Once we receive and inspect the product, refund will be processed within 3-5 business days
Exchange Conditions
- • Product quality issues or shipping damage
- • Wrong size or specification received
- • Product does not match order description
- • Exchange must be requested within 15 days of receipt
Exchange Process
Contact customer service
Return original product
Receive replacement
Note: If the replacement product has a price difference, you will need to pay the difference or receive a partial refund.
Refund Methods
Original Payment Method
Refunds will be processed to your original payment method (credit card, PayPal, etc.)
Store Credit
Option to receive store credit with 10% bonus for future purchases
Refund Timeline
Product Received
We inspect the returned product within 1-2 business days
Refund Approved
Refund is processed within 3-5 business days
Funds Available
Funds appear in your account within 5-10 business days
Refund Amount
- • Full product price refunded for quality issues
- • Original shipping costs refunded for our errors
- • Return shipping costs covered by us
- • Processing fees may apply for non-quality returns
Health & Safety Issues
- • Immediate return for products causing allergic reactions
- • Priority processing for health-related concerns
- • Full refund including all shipping costs
- • Medical documentation may be required
Shipping & Logistics Issues
Damaged in Transit
- • Photo evidence required
- • Immediate replacement sent
- • No return shipping needed
Lost Package
- • Investigation with carrier
- • Replacement or refund
- • No customer liability
Extended Return Period
We may extend the return period for the following situations:
- • Holiday season purchases (extended to January 31st)
- • Bulk orders for businesses
- • Subscription customers (45-day return window)
- • First-time customers (45-day return window)
Live Chat
Available 24/7 for immediate assistance
Email Support
Response within 24 hours
Phone Support
Mon-Fri 9AM-6PM EST
Can I return opened supplements?
Yes, you can return opened supplements within 30 days if you're not satisfied. For quality issues, we accept returns even after the product has been used for up to 7 days.
How long does the return process take?
Once we receive your returned item, we inspect it within 1-2 business days. Refunds are processed within 3-5 business days and typically appear in your account within 5-10 business days.
Do I need to pay for return shipping?
No, we provide free return shipping labels for all returns. Simply print the label we email you and attach it to your package.
Can I exchange for a different product?
Yes, you can exchange for any product of equal or lesser value. If the new product costs more, you'll pay the difference. If it costs less, we'll refund the difference.
What if I lost my receipt or order confirmation?
No problem! We can look up your order using your email address or phone number. You can also log into your account to view your order history.
Frequently Asked Questions
Common questions and answers about returns and exchanges