Worry-Free
Guarantee.
We offer flexible return and exchange services for your peace of mind, with a simple process and fast refunds.
Eligible for Returns
Quality Issues
- • Damaged or deteriorated products
- • Poor packaging seal
- • Expired products
- • Does not match description
Other Reasons
- • Not suitable for personal constitution
- • Doctor's recommendation to discontinue
- • Duplicate purchase
- • Simply not satisfied
Not Eligible for Returns
- • Products opened and used for more than 7 days (except quality issues)
- • Customized or personalized products
- • Beyond 30-day return period
- • Unable to provide proof of purchase
- • Products damaged by user
Submit Application
Log into your account and submit a return request, providing order number and reason
Review & Approval
We will review your application within 24 hours and send you a return label
Package & Ship
Pack the product in original packaging and ship using our prepaid return label
Refund Processing
Once we receive and inspect the product, refund will be processed within 3-5 business days
Refund Methods
Original Payment Method
Refunds will be processed to your original payment method (credit card, PayPal, etc.)
Store Credit
Option to receive store credit with 10% bonus for future purchases
Refund Timeline
Product Received
We inspect the returned product within 1-2 business days
Refund Approved
Refund is processed within 3-5 business days
Funds Available
Funds appear in your account within 5-10 business days
Live Chat
Available 24/7
Email Support
Response within 24h
Phone Support
Mon-Fri 9AM-6PM