Shipping Policy
Fast, reliable, and secure delivery for your health supplement orders
Shipping Overview
We offer multiple shipping options to meet your needs and ensure your supplements arrive safely
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders $50+, otherwise $5.99 | ✓ Included |
| Express Shipping | 2-3 business days | $12.99 | ✓ Included |
| Next Day Delivery | 1 business day | $24.99 | ✓ Real-time tracking |
| Same Day Delivery* | Within 4-6 hours | $34.99 | ✓ Live tracking |
*Same day delivery available in New York, Los Angeles, Chicago, and San Francisco. Order by 2 PM for same-day delivery.
Domestic Shipping (US)
- All 50 states including Alaska and Hawaii
- Washington D.C. and Puerto Rico
- Military APO/FPO addresses
- P.O. Boxes accepted for standard shipping
Special Delivery Zones
- Same-day delivery in 4 major cities
- Next-day delivery in 25+ metropolitan areas
- Temperature-controlled delivery nationwide
- White glove delivery for bulk orders
International Shipping: Currently available to Canada and Mexico. Contact customer service for other international destinations.
Processing Timeline
- Standard Orders: Processed within 1-2 business days
- Custom Formulations: 3-5 business days for preparation
- Bulk Orders (50+ items): 2-3 business days
- Subscription Orders: Processed automatically 2 days before scheduled delivery
Order Cutoff Times
Same Day Processing
Orders placed before 2 PM EST, Monday-Friday
Next Business Day
Orders placed after 2 PM EST or on weekends
Standard Packaging
- Eco-friendly recyclable materials
- Tamper-evident sealing
- Cushioned protection for fragile items
- Discrete packaging (no product details visible)
Special Handling
- Temperature-controlled for probiotics
- Light-protected packaging for sensitive vitamins
- Moisture-resistant sealing
- Fragile item protection with extra padding
Tracking Information
- Email confirmation with tracking number within 24 hours of shipment
- Real-time tracking updates via SMS (optional)
- Delivery notifications and photo confirmation
- Access to tracking through your account dashboard
Track Your Order: Use your order number and email address on our tracking page, or log into your account for detailed shipment information.
Common Issues & Solutions
Package Not Delivered
Contact us within 48 hours. We'll investigate with the carrier and provide a replacement or refund.
Damaged Package
Take photos of the damage and contact us immediately. We'll send a replacement at no charge.
Wrong Address
Contact us within 2 hours of placing the order to update the address. After shipment, address changes may incur additional fees.
Contact Shipping Support
Live Chat
Available 24/7 for urgent shipping issues
Email Support
shipping@ylemospure.com - Response within 4 hours
Phone Support
1-800-YLEMOS-1 - Mon-Fri 8AM-8PM EST